Enhanced Fraud Alert Notifications for Your Visa Cards
For the security of your online banking, never give your username/password out to anyone.
Stay Ahead of Fraud with Instant Notifications - Real Time Fraud Alerts*
a better way to stay alert to debit and credit card fraud
In our commitment to safeguarding your financial security, we are excited to announce an upgrade to our fraud alert system. We’re introducing a swift and reliable notification system to keep you informed of any suspicious activity on your account.
Available Account Alert Options:
Email Alerts: Keep an eye on your inbox for instant notifications from no-reply@fraud.easterninfcu.com or no-reply@fraud.pscu.com. Our emails will provide timely updates and guidance on any suspicious transactions flagged by our advanced fraud detection system.
Text Alerts: For immediate attention, we’re bringing text alerts delivered straight to your mobile device. These messages will come from the fraud alert short code ‘49447’ ‘EastINFCU’, ensuring you receive timely notifications wherever you are.
Phone Calls: As always, our dedicated fraud detection team may reach out to you via phone calls. We’ve streamlined the process with a carousel presentation, making it easier than ever to verify any suspicious activity. The call-back number is our trusted number we have always used: 888-918-7313
How It Works
If you receive a card fraud alert by phone, text, or email about a suspicious transaction, we ask that you respond immediately to let us know whether the transaction is legitimate.
Fraud Alerts are texted from the the number 49447. (Protip: add to your contacts as Eastern Indiana Fraud Alert) You only need to respond “Y” or “N”.
Your quick response to these communications could help us stop further unauthorized transactions if someone else has accessed your card information.
If suspicious activity is detected on your Eastern Indiana card and we have your mobile number on file, we will send you a real-time text message like this:
FreeMSG EastINFCU Fraud Alert We declined $12.34 at (insert name) for card ending 1234 on 10/8/24 Was this you? Reply Y or N STOP to end alerts
If this is your transaction, reply Y. You’ll receive the following message and the transaction will go through:
FreeMSG EastINFCU Fraud Alert Thank you for confirming this is not fraud. Your card is available for use. If declined, please retry your purchase.
Or, if you do not recognize the transaction reply N. The transaction will be denied, a temporary hold will be placed on your card, and the fraud resolution process will begin as soon as you give us a call:
FreeMSG EastINFCU Fraud Alert Thank you. Your card is now blocked. We will call to review at a proper time. Please answer or call us. Case #1234 8889187313
Remember: We will never call you to obtain your card number, or account number, or PIN.
FAQs
we will never call or text or email you to obtain any sensitive account information
We will never call, text, or email you to ask for any sensitive Debit Card, Credit Card, or Account information including card number, three digit security code or PIN. If you doubt the validity of any call, text, or email, we ask you to immediately hang up and call us at 765-529-6632 to confirm your identity and report the incident.
what does this mean for you?
This update represents a significant enhancement in our fraud prevention efforts. While we’ve traditionally relied on phone calls for verification, we recognize the need for faster and more versatile communication channels. Rest assured, these new features are designed to provide you with the utmost convenience and security.
your security is our priority
Protecting your financial well-being is our top priority. With our upgraded fraud alert system, you can have peace of mind knowing that we’re constantly monitoring your accounts and keeping you informed every step of the way.
protect your account
To take advantage of card fraud alerts, make sure your mobile number is on your Eastern Indiana Federal Credit Union account. You can add it by visiting us.
*Message frequency of Fraud Alerts can vary. Carriers are not liable for delayed or undelivered messages.